Implementation of Information System for Rural Insurance Scheme (Zambia)

One of successful tailor-made software projects that Exact has delivered was the IMIS Information System for Community Health Funds(CHF). CHF  was introduced in Zambia as part of the Ministry of Health’s endeavor to make health care affordable and available to the rural population and the informal sector. DEN Consult has

implemented an information system for CHF’s Insurance scheme with the help of the Swiss Agency of Development and Cooperation (SDC).

The system’s architecture has been developed with experts in the field and offer full flexibility for its users. The features of the system cover the whole insurance process including enrollment (for adding and billing of insured) and inquiry (for handling claims). The users of the system are CHF (insurer) and medical institutions like clinics, hospitals and dispensaries. Currently IMIS has almost 200 users within CHF and 300+ medical institutions working with the system. Over 100,000 insured people are handled daily with IMIS. The project is in pilot phase currently in Zambia, Lusaka region and will be rolled out all over Zambia and Cameroon.

One of the requirements of the system was an interface that could be used purely with handhelds and tablets in areas where there is no IT infrastructure. Users of the system can check insurance policy (using QR codes) of patients, file claims and view reports with only a smart phone. The application can work without internet and sync once connectivity is restored. The interface is multi-lingual and supports both English and Kiswahili language.

DEN Consult was received this assignment following a tender process and was awarded based on the approach, timeline and estimated costs.

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